Returns & Refunds Policy

At Messa, customer satisfaction is important to us. If you receive a damaged, incorrect, or defective item, please contact us as soon as possible so we can assist you.

Return Eligibility

To be eligible for a return or exchange, items must be:

• Unused and unopened.

• In their original packaging.

• In the same condition in which they were received.

• Returned or reported within 7 days of receiving the order.

For hygiene and safety reasons, we cannot accept returns or exchanges for products that have been opened, used, tested, or damaged after delivery.

Non-Returnable Items

The following items are not eligible for return or exchange unless they arrived damaged or incorrect:

• Opened perfumes.

• Used makeup products.

• Opened skincare or hair care products.

• Products with broken seals.

• Sale items or promotional items, unless faulty.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery and provide:

• Your order number.

• Clear photos or videos of the item.

• A short description of the issue.

Our team will review your request and provide the appropriate solution.

Refunds

Once your return request is approved and the item is received and inspected, we will notify you about the refund status.

Approved refunds will be processed through the original payment method where applicable. Delivery fees are non-refundable unless the item was damaged, defective, or incorrect.

Exchanges

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or store credit where applicable.

Contact Us

To request a return, refund, or exchange, please contact us through WhatsApp or email and include your order number.